Services / Training

Training & certification
for every role, every level

We equip your team with the knowledge to operate Deeplai platforms confidently. From field operators to compliance managers. Practical, product-specific, and recognised with a formal certificate.

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6+ Course Tracks On-Site & Online Certified
Training and certification programme
Training session in progress

Technology delivers value only
when people know how to use it

Deploying a compliance platform is the first step.
The real value comes when your team can use it fluently, understanding not just what to click, but why each workflow exists and how it connects to your regulatory obligations.

Our training programme is built around Deeplai products and the specific regulatory contexts they operate in.
Sessions are hands-on, role-specific, and paced to match your team's existing knowledge. You leave with practical skill and a certificate to prove it.

Product-Specific Content

Every session is built around the actual platform, module, or tool your team will use, not generic software training theory.

Role-Adapted Delivery

Field operators, compliance managers, and IT administrators each have different training needs. We tailor depth and content accordingly.

Formal Certification

Participants who complete a training track receive an official Deeplai certificate of completion recognising their demonstrated competency.

We come to you
or you come online

Training is available in three formats. Choose the one that fits your team's schedule, location, and scale.

On-Site Training

A Deeplai trainer visits your premises and delivers hands-on sessions tailored to your specific installation, workflows, and team structure. Best for initial rollouts and larger groups.

  • Trainer at your location
  • Tailored to your setup
  • Ideal for 5+ participants
  • Hands-on with live data
Recommended / Most Flexible

Live Online Training

Instructor-led sessions delivered via video call with screen sharing, live demos, and interactive Q&A. Participants follow along in their own platform environment in real time.

  • No travel required
  • Small group sessions
  • Recorded for replay
  • Flexible scheduling

Self-Paced Materials

Structured documentation, guided walkthroughs, and recorded sessions that your team can access on their own schedule. Ideal for onboarding new staff after initial training is complete.

  • Available anytime
  • Step-by-step guides
  • Platform knowledge base
  • New employee onboarding

Training tracks
by product & role

Each track covers platform fundamentals, regulatory context, and practical workflows.
Courses can be combined or scoped to specific modules depending on your team's needs.

Foundation + Advanced

TimberID Platform

Platform navigation, supply chain data entry, document management, COC workflows, and user administration. Available in operator and manager tracks.

1-2 days Operators, Managers
Compliance Track

EUDR Compliance Module

Due diligence statement creation, geo-polygon import, supplier data collection, risk assessment workflows, and submission to the EU Information System.

1 day Compliance Teams
Technical Track

Digital Product Passport

DPP data model fundamentals, attribute population, lifecycle event recording, QR code generation, and regulatory data export. Includes regulatory context session.

1 day Product & Data Teams
Field Operator Track

Mobile Applications

Field use of TimberID App, Dcode Reader, MultiCode Scanner, and Plot Register. Covers scanning workflows, offline mode, sync procedures, and error resolution.

Half day Field Staff
Operator Track

Hardware & Marking Systems

Operation and maintenance of Dcode marking hardware: DMA-MH, DMA-SA, DMS stamp systems. Covers marking parameters, batch setup, troubleshooting, and platform sync.

1 day Production Staff
Administrator Track

System Administration

User management, role and permission configuration, integration settings, reporting setup, audit logs, and system health monitoring. For IT administrators and platform owners.

1 day IT / Platform Admins
Deeplai certification
Deeplai Certified Unified Compliance Platform Specialist

Complete a track, earn your certificate

Every completed training track results in a formal Deeplai Certificate of Completion. Certificates are issued per product track and are specific to the version of the platform covered during training. They serve as formal recognition of platform competency for internal records, compliance audits, and supplier qualification processes.

Officially Issued by Deeplai
Certificates are issued directly by Deeplai and include participant name, course track, date, and platform version.
Per-Track Recognition
Participants can earn multiple certificates by completing different product tracks building a verifiable skill profile across the Deeplai portfolio.
Renewal After Major Updates
When a platform undergoes significant change, refresher sessions and updated certificates are available to keep qualifications current.

Built for everyone
who uses the platform

Compliance Managers
Teams responsible for EUDR due diligence, COC certification workflows, and regulatory data submissions.
Sustainability Officers
Professionals managing DPP data, carbon reporting, sustainability disclosures, and lifecycle tracking.
Supply Chain Teams
Procurement, logistics, and operations staff managing supplier data, traceability records, and chain of custody documentation.
IT Administrators
Technical staff responsible for platform configuration, user management, integrations, and system maintenance.
Supplier Organisations
Upstream suppliers required to submit data into your TimberID system, needing structured onboarding to the platform's data entry workflows.
Field Operators
Staff operating Dcode marking systems, mobile scanning apps, or field data collection tools at production sites.
Get Started

Ready to equip your team?

Tell us which products your team uses, how many participants you have, and your preferred format. We will put together a training proposal and schedule that works for your organisation.

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