Frequently Asked Questions

TimberID is a compliance and traceability platform for natural resource supply chains, from Deeplai. It ensures secure, transparent, and auditable data across transactions, helping businesses meet evolving regulatory demands while supporting sustainable and responsible trade.

Deeplai can support your business, even if you don't already have an ERP system integrated. It is very easy to use the functionality of the platform and can be done manually, for small and less complex workflows. TimberID is integrated with TRACES so any DDS number entered will be automatically pulled into the system.

The platform functionality can be integrated by REST API, which is then managed internally. Deeplai is available to support any questions, but the process is very straightforward.

TimberID offers an affordable solution to comply with legislation, based on the size and turnover of the company. Get in touch to get a personalised quote for your business.

Yes, TimberID uses blockchain technology, meaning that once data has been entered and submitted, it cannot be edited. Data storage is in line with strict GDPR compliance, ensuring each entity has control of their own information and only relevant information can be shared. Data must be kept for 5 years. TimberID is the only decentralised system platform, which means that every stakeholder in the supply chain is connected, allowing selective required information to be shared, in line with GDPR.

TimberID now supports all key global languages, including Chinese, Hindi, Portuguese, and Spanish, spoken in major production and export regions where compliance begins. There are currently 21 languages available.

TimberID offers:

• A decentralised approach: all stakeholders in the supply chain using the TimberID platform are connected, allowing selective, required information to be shared, in line with GDPR.
• An Electronic Delivery Note (EDN): manages inbound and outbound delivery documentation with a clear, structured flow. Each eDN captures key data: origin, volume, species, timestamps, and involved parties for precise tracking.
• Multiple languages: the platform is currently available in 21 languages, with more available on request.

The definition depends on the country in which the business is based, but in terms of EU legislation:

• Micro: 1-9 people and a turnover of less than €2 million
• Small: 10-49 people and a turnover of €2-10 million
• Medium: 50-249 people and a turnover of €10-43 million
• Large: 250+ people and a turnover of above €43 million

Small Medium Enterprise (SME) traders can rely on the DDS provided by the operator and do not have to produce a separate one - this obligation falls on the operator. We recommend that you work with your partners in your supply chain to support the process - all of these processes are linked in the TimberID platform to make it really easy to comply. TimberID is the only decentralised system platform, which means that every stakeholder in the supply chain is connected, allowing selective required information to be shared, in line with GDPR.

Yes, it is important that you communicate with others in your supply chain to ensure you have from them (upstream) or are giving to them (downstream) the correct information. This will also raise awareness about the importance of compliance, throughout the supply chain, strengthening your long term business relationships.

It significantly impacts your business - this takes priority over the SME aspect - you are an operator. You are responsible for the full due diligence process. Be aware that your company is bringing a product to the market for the first time and so you have the legal responsibility for that product. You must have the exact information of the specification of the product and provide the relevant documents which detail the source of the material used for the production.

Digital traceability makes the process much easier to track and can reduce workload by up to 80%. It enables you to base your business decisions on validated and trusted data. Therefore, digital traceability gives you assurance that your supply chain is compliant and that your product is from a legal and deforestation-free source. This in turn gives your customers confidence that you are supplying a sustainable and ethical product to the marketplace, giving you a competitive advantage.

The supplier must submit a Due Diligence Statement (DDS) with all the documentation which is required - i.e. geolocation data, product information, quantity, country of production, and the date or date range of production - into TRACES. They must obtain an EORI number, which is a unique identifier for businesses that import or export goods to or from the EU and the UK. The liability is on the importer to make sure that all of the information has been gathered in the correct way. Any issues must be addressed before the product is placed on the market.

Companies must map the supply chain, to ensure that they know where the product has been supplied from. They will need precise geolocation data for all plots of land where the products were produced. This is used to ensure that it has come from a legal source and no deforestation has taken place. Product information, quantity, country of production, and the date or date range of production are essential. Official documents must be collected to prove this - i.e. land titles, harvesting permits, tax receipts, and contracts - that confirm the production methods comply with all relevant laws in the country of origin. Non-EU companies must use the data collected to assess the non-compliance risk.